Wheelchair commuter and bus captain exchange ends with police called

A dispute between a wheelchair user and a service 858 bus captain at Gambas Avenue ended with Tower Transit calling the police.

Tower Transit told Stomp that the bus captain spoke impolitely while assisting the wheelchair user to alight. The commuter then used his legs to prevent the rear doors from closing and the bus from moving off.

The operator said the captain's conduct fell short of its customer service and inclusivity standards and that he would be counselled.

Stomp: Tower Transit responds to dispute between wheelchair user and bus captain